The use of our website and the sale and purchase of goods from it are governed by our Terms and Conditions. It is recommended that you read these. By placing an order, we will assume that you have read and fully understood them. If you have any queries, please email us or call us on 07747613395. In the following Terms and Conditions: ‘’we ‘’ and ‘’us’’ and “our”refers to Sarah Caswell and ‘’you ‘’ or “your” refers to the person using this website.
Use of the website
By using the website you confirm that you are 16 years old or over or if you are under 16 then you are using it with the consent of a parent or guardian.
You are permitted to use our website for your own purposes and to print and download material, provided that you do not modify or republish any content.
The copyright and other intellectual property rights for all material on this site are owned by Sarah Caswell and must not be reproduced without explicit written consent.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy which is shown on a separate page.
Products
All products are subject to availability which is subject to change.
Colours are reproduced as accurately as the electronic process allows.
Products may be subject to minor variations in dimensions, specification or appearance from those shown or stated.
We do try to ensure our website is as accurate as possible. However, we cannot be held responsible for any inaccuracies, omissions or errors.
Pricing
No VAT is applicable at this time.
Delivery charges will be added to the total price of the goods where applicable.
Prices are subject to change without notice.
If, by mistake, we under price an item, we will not be liable to supply that item to you at the stated price, provided that we notify you of the error. In those circumstances, we will inform you of the correct price so you can decide if or not you wish to order the item at that price.
Payment
Payment for online purchases can be made by bank transfer or credit or debit card, through PayPal. You do not need a PayPal account to pay by this method.
Payment will be debited and cleared from your account before goods are dispatched.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
Payments in person can be made by Visa and Mastercard credit or debit cards, cash or by bank transfer.
Placing your order
After placing an order online, we will email you confirming your order as soon as possible.
This email will confirm what you have ordered and the price. This is not an order acceptance from us.
While every effort is made to ensure stock availability shown on our site is correct, there may be occasions when we are out of stock. In the unlikely event items you have ordered are unavailable, we will notify you as soon as possible.
By placing an order with us, you are confirming all the information you have provided is true and accurate and that you are authorised to use the card on which payment was made.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:-
- Your payment is not authorised, has been marked as fraudulent or potentially fraudulent by the payment system.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available. We tried contacting you regarding your order and have not heard back from you within a reasonable period of time.
Order acceptance
Acceptance of your order will be confirmed by its despatch and sending of a despatch confirmation email. This marks the start of a contract between us and you and our obligation to complete it.
Cancelling an order placed
After placing your order if you wish to cancel you can do so at any time prior to it being despatched. Should you want to cancel an order you will need to contact us as soon as possible via the telephone on 07747613395 or email. You will need to quote your order number and confirm your name and address. If your order has already been despatched before you contact us, then you will be unable to cancel it and will have to return it for a refund (subject to our Returns Policy)
Delivery
Any time or date given for delivery is an estimate only.
We aim to despatch goods promptly and ensure they arrive within the stated time but cannot be held responsible for any delays beyond our control. If we become aware of a delay we shall inform you via email or telephone as soon as possible.
It is your responsibility to ensure addresses given are accurate and complete but if made aware of an issue we will do what we can to assist.
Once despatched all orders are fully insured until they have been delivered and signed for where required. As soon as your order has been delivered, you are responsible for it.
Delivery is deemed to have taken place when an order has been delivered to your nominated address or left in a nominated safe place.
Goods received should be checked for damage, defects and shortages as soon as received and any problems notified to us within 7 days.
We require proof of any damage via emailed images or the return of damaged goods.
For a delivery to be classed as lost a reasonable amount of time must have passed. For goods sent by Royal Mail this is 10 working days.
Please see our delivery details page for full details, which form part of these terms and conditions.
Overseas Deliveries
Orders shipped to destinations outside the UK may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by us (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.
You must observe and comply with all applicable regulations to purchase and import goods from our site. We accept no liability in respect of the export and import of the goods you purchase.
Returns and refunds
We hope that you will be satisfied with your purchase but you can return your order within 30 days for a refund subject to our returns policy, which can be found on our Returns page and forms part of these terms.
Any refund you are entitled to will usually be refunded using the same method used to pay for your purchase. We will process the refund due as soon as possible and within 14 days.
We do not sell products on a trial basis.
Where a refund has been requested due to non delivery, we will only issue a refund once the order is classed as lost by the courier delivering which is 10 working days for Royal Mail and differs with other couriers.
Payment disputes
If you dispute any payment made to us, you must contact us immediately and provide full details. If you submit an unjustified charge-back, you will be liable to pay within 14 days following the date of the charge-back an amount equal to the charge-back and all third party expenses incurred by us (including any charges made by our or your bank, payment processor or card issuer, legal fees and debt collection fees).
You will also be liable to pay a £50 administration fee.
If you fail to recognise or remember a payment to us and make a charge-back as a result, this will constitute an unjustified charge-back.
Liability
We shall under no circumstances be liable for any consequential or indirect loss or damage experienced as a result of our website or the goods and services supplied by it except as required by law.
Our liability to the buyer shall at no time exceed the cost of the goods supplied. We shall be under no liability for any loss or damage whether direct or indirect.
We are still liable for:
- Loss, damage, death, or personal injury resulting from our negligence.
- The quality of the products and services we provide.
- The quality of the products and services we provide.
Force majeure
Where in spite of reasonable efforts we are unable to meet our obligation due to force majeure, these obligations will be suspended and we shall not be deemed to be in breach of contract.
Force majeure means anything beyond our reasonable control, including but not limited to power failure, breakdown of systems, fires, floods, civil riots, terrorist attacks, wars, government regulations or any disaster or industrial dispute and the unavailability of raw materials, components, etc.
If we are unable to meet our obligations due to a force majeure event and are able to notify you, we will do so as soon as possible.
Copyright
Sarah claims the copyright on all images of her original paintings. The sale of an original does not confer the rights on the purchaser and so representations of the image may subsequently appear as reproductions. Limited rights can be licensed to allow third parties to use an image. Rights can also be purchased together with the original painting.
General information
We reserve the right to change our Terms and Conditions as necessary. Should we do so the updated Terms and Conditions will be shown on this page.
These Terms and Conditions are governed exclusively by English law and subject to the exclusive jurisdiction of the English courts.
If any part of our Terms and Conditions is found to be invalid by law, the rest of the Terms and Conditions will remain valid and in operation.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
General information
We reserve the right to change our Terms and Conditions as necessary. Should we do so the updated Terms and Conditions will be shown on this page.
These Terms and Conditions are governed exclusively by English law and subject to the exclusive jurisdiction of the English courts.
If any part of our Terms and Conditions is found to be invalid by law, the rest of the Terms and Conditions will remain valid and in operation.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
contemporary baroque original paintings reproductions and homewares